Digital Telephone Systems OfficeServ 500

OfficeServ 500 (Previously the iDCS 500)

Designed to meet the current and future needs of medium to large companies.

The OfficeServ 500is the platform for Samsung OfficeServ Suite of Applications including Voice over Internet Protocol (VoIP) keysets, both local and remote, and IP networking.

OfficeServ 500
Specifications

SYSYEM FEATURES

Account Code Entry

  • Forced-Verified
  • Forced-Not Verified
  • Voluntary

Account Code Key
Account Code Key

  • One Touch

Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm

  • (Timer) Reminder

Authorization Codes

  • Forced
  • Voluntary

Auto Answer on CO
Auto Attendant
Automatic Call Distribution (ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Costing
Call Center

  • Agent Busy / Manual Wrap Up Key
  • Agent Pin (ID) Numbers
  • Agent Login & Logout
  • Automatic Logout
  • Automatic Wrap-Up Timer
  • Priority Call Queuing
  • Embedded Reporting Package
    • Agent Statistics
    • Call Statistics
    • Group Supervisors
    • Printed Reports
  • OfficeServ DataView
    • UCD Statistics
    • UCD Monitoring
    • Wall-Style Display Window

Call Costing
Caller Identification (CID)

  • Automatic Number Identification (ANI)
  • Calling Line Identification

Caller ID Features

  • Name/Number Display
  • Next Call
  • Save Caller ID Number
  • Store Caller ID Number
  • Inquire Park / Hold
  • Caller ID Review List
  • Investigate
  • Abandon Call List
  • Caller ID on SMDR
  • Number to Name Translation
  • Caller ID to PSTN
  • Caller ID to Analog Port

Call Forwarding

  • All Calls
  • Busy
  • No Answer
  • Busy/No Answer
  • Forward DND
  • Follow Me
  • External
  • To Voicemail
  • Preset Destination
  • Preset Forward Busy

Call Hold

  • Exclusive
  • System
  • Remote

Call Park and Page
Call Pickup

  • Directed
  • Groups
  • Established

Call Recording
Call Waiting / Camp-On
Caller Emergency Service ID (CESID)
Centrex / PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)

  • OfficeServ Link
  • OfficeServ EasySet
  • OfficeServ DataView
  • OfficeServ Call
  • OfficeServ Operator
  • OfficeServ Open TSP*
  • OfficeServ Softphone

Conference

  • Add On
  • Unsupervised
  • Split

Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)

  • Day/Night Routing
  • Busy or Camp-On Option
  • MOH Source
  • DID Call Limits

Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines
Executive Barge-In (Override)

  • Trunk Monitor or Service Observing
  • With/Without Warning

External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks
Group Busy Setting
Hot Line
Hospitality System (iDHS)
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service

  • Primary Rate Interface
  • Basic Rate Interface

LAN Interface
Least Cost Routing
Live System Programming

  • From Any Digital Keyset
  • With a Personal Computer
  • With Remote ITP Keyset

Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On / Off per Station
Mobility Solution
Multiple Language Support
Music On Hold Flexible
Music On Hold Source
Networking

  • QSig over IP
  • QSig over PRI

Off Premises Extensions
OfficeServ Wireless
Operator Group
Overflow

  • Operator
  • Station Group

Override Codes
Paging

  • Internal Zones
  • External Zones
  • All External
  • Page All

Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes

  • Time Based Routing-Plans
  • Automatic/Manual
  • Holiday Schedule
  • Temporary Override

Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers

  • Station List
  • System List

Speed Dial by Directory
Station Hunt Groups

  • Distributed
  • Sequential
  • Unconditional

Station Message Detail Recording
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services
Toll Restriction

  • · By Day or Night
  • · By Line or Station
  • · Eight Dialing Class
  • · Special Code Table

Toll Restriction Override
Tone or Pulse Dialing
Transfer

  • Screened / Unscreened
  • Voice Mail Transfer Key
  • With Camp-On

Trunk Groups
Uniform Call Distribution
Universal Answer
Virtual Extensions
Voice Mail

  • Inband Signaling
  • Integrated (In-Skin)

Voice over IP (VoIP)
Walking Class of Service
Wireless Handsets

*By special request.

DISPLAY FEATURES

Account Code Display
Call Duration Timer
Call for Group Identification
Call Processing Information
Caller ID Information
Calling Party Name
Calling Party Number
Conference Information
Date and Time Display
Dial by Name
Dialed Number
Enhanced Station Programming
Identification of Recalls
Identification of Transfers
Message Waiting Caller Number
Outside Line Identification
Override Identification
Programmable Message Display
Soft Keys
Stopwatch Timer
Text Messaging
UCD Supervisor Displays

STATION FEATURES

Add On Modules
Appointment Reminder
Automatic Hold
Automatic Privacy
Background Music
Busy Lamp Field (BLF)
Busy Station Callback
Call Coverage Key
Call Forwarding
Call Forwarding Override
Call Logs
Call Pickup
Direct Station Selection
Do Not Disturb (Override)
Do Not Disturb (Programmable)
Door Lock Release
Exclusive Hold
Group Listening
Headset Operation
Hearing Aid Compatible
Line Queuing with Callback
Line Skipping
Loud Ringing Interface
Manual Signaling
Message Waiting Light Indication
Mute Microphone / Handset
Off-Hook Ringing
Off-Hook Voice Announce
One Time Do Not Disturb
One Touch Dialing Keys
On-Hook Dialing
Privacy Release
Programmable Keys
Programmed Station
Messages
Protection from Barge-In
Redial
Remote Hold
Ring Modes
Ringing Preference
Speakerphone
Station Lock
Terminal Status Indicator
Tri-Colored Lights
Volume Settings
Wall-Mountable Keysets




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